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Shipping Policy

SHIPPING INFO

 Free Shipping Policy: 

Fitness Equipment Now offers 100% free shipping coast to coast within the continental U.S. No minimum order required!  

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail with your order number included. Congratulations, this means that we have received your order in our system and it will be submitted for immediate shipment! If your item(s) is on back order we will reach out to you via e-mail or telephone to let you know.

Order Shipment:

Your order will ship directly from the manufacturer. As soon as your order ships we will send your tracking information to the e-mail address you provided when checking out.

Damages:

If the product itself sustains any damage at all during shipping, please contact us at info@fitnessequipmentnow.com and we will exchange it for you as quickly as possible free of charge. All items need to be returned in their original packaging within 30 days.

If you have any questions, please e-mail us at info@fitnessequipmentnow.com

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We offer free curbside delivery on all our products within the continental U.S.

Once you place an order, your order will be shipped in 3-5 days. Delivery takes between 2 and 5 business days. Our delivery team will contact you ahead of time with shipping details and assist in helping you arrange a time for delivery if your order is shipping by freight service.

If you would like an in-home assembly service, this can be provided for $199 per unit. (*in-home assembly will add 10-12 business days to your delivery date.) To add this to your order, select it from the "Shipping" option during checkout.

We currently cannot offer in-home assembly on parcel shipments on orders under $599. Orders that fall into this category will be fulfilled by UPS.

Shipping on all orders are Free!

We're proud to cover your fees for shipping on all products. This way you don't have to do any more calculating pass the initial price we advertise to you. No surprises and certainly no hidden fees. We, however, do not ship to Hawaii, Alaska, military APO/FPO addresses or international addresses.

We offer to ship for all items listed in stock only within the United States. Please take a moment and go over all of our shipping methods, areas we provide shipping, pricing, and guidelines.

Our Shipping Policy: Shipping Is Free For Most Orders

All delivery dates contained on FitnessEquipmentNow.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $100 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of FitnessEquipmentNow.com. FitnessEquipmentNow.com has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

 

WE PROVIDE SHIPPING FOR THE FOLLOWING STATE REGIONS:

New England

  • Connecticut (CT), Maine (ME), Massachusetts (MA), New Hampshire (NH), Rhode Island (RI), Vermont (VT)

  • Middle Atlantic

  • Delaware (DE), Maryland (MD), New Jersey (NJ), New York (NY), Pennsylvania (PA)

  • South

  • Alabama (AL), Arkansas (AR), Florida (FL), Georgia (GA), Kentucky (KY), Louisiana (LA), Mississippi (MS), Missouri (MO), North Carolina (NC), South Carolina (SC), Tennessee (TN), Virginia (VA), West Virginia (WV)

  • Midwest

  • Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Michigan (MI), Minnesota (MN), Nebraska (NE), North Dakota (ND), Ohio (OH), South Dakota (SD), Wisconsin (WI)

  • Southwest

  • Arizona (AZ), New Mexico (NM), Oklahoma (OK), Texas (TX)

  • West

  • California (CA), Colorado (CO), Idaho (ID), Montana (MT), Nevada (NV), Oregon (OR), Utah (UT), Washington (WA), Wyoming (WY)

  • At this time we are unable to ship to Alaska (AK), Hawaii (HI) Puerto Rico, PO Box, AFO, Military addresses, or International locations.

     

    SHIPPING METHODS EXPLAINED:

    All non-UPS shipments are LTL Common Carrier curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. This will result in a 10% restocking fee, so please make sure you are available when your item is due to arrive.

    Shipments methods below:

    *UPS/FEDEX GROUND - delivery of your item(s) to the curb at the end of your driveway or at your doorstep depending on the size. Orders under $599 will likely be fulfilled by UPS or FedEx.

    FREIGHT CURB SIDE DELIVERY- delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. *Please note that once a tracking number is issued, customers must make an appointment by phone with the freight service before delivery is made.

    WHITE GLOVES DELIVERY - delivery of your item(s) inside your residence, unpacking and assembly in the location of choice. Plus removing the packaging materials from your residence. Only offered for select purchases

    WHITE GLOVES DELIVERY POLICY: Please notify our customer service department if your building is not equipped with an elevator and you reside on the third floor or above. A minor surcharge may apply for walk-ups beyond the second floor and varies depending on the size of the product. Please be advised that it is the customer's responsibility to measure all passageways where your item will be delivered. During the delivery, if your item does not fit through your passageways leading to your delivery area and it results to cancellation and return of an order, the customer is responsible a 10% Restocking Fee. Furthermore, please be advised that we do not provide removal and disposal of old items.

    SHIPPING PRICING:

    Order Total

    Shipping Cost

    Shipping Method

    $1.00 - $599

    FREE (if over $99)

    UPS/FedEx

    $599.00 & UP

    FREE

    ODFL, Estes or MXD

    *To determine shipping charge on an item under $100.00, add the item into your shopping cart, fill in all the appropriate fields in the checkout section and look on the right side for shipping calculations.

    ORDER PROCESS:

    We offer Free Shipping on all orders with No Sales Tax, except NJ. All of our products are brand new unless clearly indicated the product description and title as refurbished. All orders are usually processed within 24 hours. It all depends on the size and price of the order. You can expect larger orders to require a phone call verification. We take zero-risk as a means to protect our customers.

    In most cases, larger orders will require a follow-up phone call to confirm and verify your order. We will also ask you if white-gloves delivery is required.

    DELIVERY SCHEDULE:

    Most products will be shipped within 2-5 business days. Shipping/Delivery time may extend due to large orders, over-sized products, bad weather or fragile products. All products are carefully inspected for any type of damages before leaving our shipment center.

    You will be notified via email when your order has been processed, shipped, and completed. In some cases, you will be contacted by one of our sales associates for further information on the estimated delivery time. If you receive an email that says your order has been back-ordered, this means the item is not in stock and one of our sales associates will contact you with options of cancellation, exchange or additional discounts if you are willing to wait for replenishment.

    We only provide shipping within the Continental US. 

     



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