Refund / Returns - Exchange Policy
We, at Fitness EquipmentNow.com, stand behind all of the products we sell.
We are proud of our reputation as the industry leader in AFTER-SALE customer service. Our customer-service professionals are always happy to deal directly with manufacturers on your behalf to help resolve any question about warranty coverage.
All new products purchased through FitnessEquipmentNow.com include a 30 Day Return Guarantee. The product must be returned in the original packaging and subject to a 20% restocking fee. Shipping Charges (to and from) and Delivery / Set Up Fees are Non-Refundable.
Refund / Returns - Exchange Policy for purchases though our retail stores.
14 Day Refund – 30 Day Exchange with Receipt Only. 20% Restocking Fee on All items.
Shipping Charges and Delivery / Set Up Fees are Non-Refundable.
Customer should call customer service and receive a RA # before shipping unit back. Product must be in "like new" condition and shipped back in its original shipping carton and packing materials or it will not be accepted. Customer is responsible for making the return shipping arrangements and must cover the cost of shipping both ways and insurance. Customers that qualified for Free Freight will be charged the cost incurred by The Fitness Outlet for shipping. We can not accept any returns that have not been assigned a RA # prior to shipment. Upon satisfactory completion of these terms, we will issue a refund of the purchase price, less the actual cost of original shipping and restocking fee, within approximately 10-14 business days.
Sales are Final on Display, Discontinued, Out of Box, and Special Order items. All “Special Order Sales” via the internet and/or our retail showrooms that are not normally in stock and are special order such as commercial equipment are final and shall not be eligible for a refund or credit due to the additional costs involved in ordering and/or stocking such items. All policies stated herein apply to both internet and in-store sales.
Orders may be canceled without penalty up until the time they are packaged for shipment. Special Order Sales are final and therefore can not be cancelled once ordered. Please call 1-973-221-3744 to speak with our customer service department or email us at email@example.com to cancel your order.
Completed shipments (shipments that have left our warehouse) that are canceled are subject to a 50% restocking fee of the actual purchase price or the cost of the shipping charges plus 20% - whichever is less. All cancellations must be requested in writing. Email us at firstname.lastname@example.org to request a cancellation authorization number. Cancellations will need an authorization number in order to process a credit. No credit will be processed without a cancellation authorization number.
Please note that there may be certain orders that we are unable to accept and we must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include but are not limited to: Insufficient availability, inaccuracies or errors in product or pricing information, product not available for sale outside dealer’s territory, or problems identified by our credit and fraud avoidance personnel. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
On very rare occasions, a product will require service adjustments upon receipt of the product or during the initial month(s) of ownership during the "break-in" period. The Fitness Outlet agrees to provide unlimited FREE in-home service for up to one full year to rectify any such service issues on ALL products that include a manufacturer's in-home labor warranty. If parts are required, The Fitness Outlet will ship replacement parts to customer FREE of charge.
Customers that file a chargeback with their credit card company have in essence file a dispute and therefore started a process which can be lengthy, so you will need to be patient. It typically takes 30 days for the merchant processor to process the chargeback and it may take your credit card company up to 75 days to resolve a chargeback and come to a final decision.
For an expedited return process it is much quicker to have The Fitness Outlet process the refund. This process normally takes 24-28 hours from the time we have confirmation that the products have arrived at our return center in like-new condition.