Frequently Asked Questions
Are You SSL secured?
We use a 256 bit-encryption to protect your information. You are always safe shopping on our website. A simple indication that we are a secured website is our "https://" site tag. This means we host our website on a secure platform for shopping.
We also frequently have our website scanned by McAfee Secure so you can be confident our website is 100% safe to shop on.
How long will my order take to arrive?
On average your order should take around 3-5 business days to ship and another 5-7 days before it's in your home.
*Please understand that this is what usually happens and is not a guarantee as there are other factors that play a role into delivery such as weather, your location (residential community or commercial area) and lastly the size of the order.
Can I cancel my order?
We understand that life happens and we have no problem canceling your order should something come up. Orders can be canceled under these conditions:
The order has not yet been processed and the cancellation request has been made within 24 hours. In most cases, you can expect your order to process right away, but it depends on the time of order. (ex. an order at 1 am won't be processed until the following morning.)
The product ordered is out of stock/back ordered. In these instances, we will notify you via e-mail and you'll have the choice to continue with your order or you can cancel for a full refund.